COVID-19 emergency operator support
Concetta Mazza, Annalisa Robbiani, Giulia Sisti, Mariangela Spinosa, Monica Mazzoli, Emiliano Bazzan
At the start of the Covid-19 pandemic, the Bologna Local Health Unit Prevention and Protection Service began to receive a number of various requests. From this, the idea of setting up a programme for colleagues emerged, and a phone number was established to address the needs of operators. After an initial evaluation, operators were referred to specific professional figures. The service’s psychologists dealt with the requests received by offering different types of interventions. This report presents and discusses the results of this experience regarding the operators who used the service, the interventions implemented and the feedback received.
Keywords
COVID-19, Psychological support, Bologna Local Health Unit, Telephone support.
